Publishing
Why did my post fail?
Posts shows the reason for each network under the status. Most reasons are fixed by reconnecting the account or changing the photo.
Find the reason
- A red banner counts the posts that could not be published. Open Posts → Failed (or Missed); partly published posts are under All.
- Under the status, each network shows its reason: “Network: reason” (red = failed, grey = still waiting).
- Fix the cause (table below), then Edit and Post again: every account of the post is sent again.
A partly published post (out on some networks) cannot be edited: create a new post for the networks that failed.
Reasons and what to do
| Reason shown | What to do |
|---|---|
| access expired, reconnect the account | Social Accounts → Reconnect. |
| a permission is missing, reconnect the account | Reconnect and approve every permission. |
| the account was disconnected | Connect it again, or untick it in the post. |
| a photo or video is needed | Add one (Instagram, TikTok, Pinterest, YouTube need it). |
| the photo or video is too large for this network | Use a smaller file. |
| the network refused the photo or video | Try another file or format. |
| the same post was already published | Change the text: networks refuse exact duplicates. |
| waiting for the network’s posting limit: it goes out by itself | Nothing: it is not a failure. |
| the network asked to slow down / the network did not answer | Nothing: JustCaster tries again 3 times (after 1, 5 and 15 minutes). |
| too late: not sent | The post was more than 2 hours late (status Missed): edit and schedule it again. |
| TikTok has not approved JustCaster yet… | Post from a private TikTok account until the audit. |
| … (JustCaster support is on it) | Nothing to fix on your side (X credits, Pinterest or Google approvals): once support has fixed it, Edit the post and Post it again. |
You also get the notification “Post not published” (bell and e-mail) and, if you set one, an automation can try the post again once.