Engage: Social Inbox

Every comment, message and review in one inbox.

Reply to your audience across networks without switching apps. Assign conversations, use suggested replies and spot potential customers.

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No credit card required.

Search conversations
  • Camille R.

    Do you take group bookings for 12 people…

  • Julien M.

    Are you open on 1 November?

  • New 5-star review

    Best pain au chocolat in the area…

  • @morningwalks

    Recipe for the latte art please!

  • Sophie D.

    Mentioned Café Lumière in a post

Camille R.Instagram comment on “Weekend brunch menu”

Do you take group bookings for 12 people on Sunday? We’d love to do a birthday brunch.

Suggested reply

Hi Camille, happy birthday in advance! We can seat 12 on Sunday between 10:00 and 14:00. Send us a message with your preferred time and we’ll hold the table.

How it works

  1. Connect your accounts

    Comments, messages, mentions and reviews start arriving in one list.

  2. Sort and assign

    Filter by network or label, and assign conversations to the right person.

  3. Reply and resolve

    Answer from JustCaster, use a suggested reply and mark the conversation as resolved.

Engagement without the chaos

  • Unified inbox

    Comments, direct messages, mentions and reviews from every connected network.

  • Assignment

    Send a conversation to a teammate and see who is handling what.

  • AI suggested replies

    Replies drafted in your brand voice that you can edit before sending.

  • Labels and filters

    Tag conversations as bookings, complaints or partnerships and filter in one click.

  • Lead detection

    Messages that look like buying intent are flagged so you can follow up.

  • Response times

    Track how quickly your team replies and which conversations are waiting.

Replies that sound like you

JustCaster suggests replies based on the message, your brand voice and previous answers. Nothing is sent until you approve it.

  • Reply to this booking request and offer Sunday at 11:00
  • Answer this complaint politely and offer a follow-up
  • Thank everyone who commented on yesterday’s post

Built for the way you work

Frequently asked questions

Which messages appear in the inbox?

Comments, mentions, direct messages and reviews, depending on what each network makes available to connected apps.

Can several people work in the inbox?

Yes. Assign conversations, leave internal notes and see who is replying.

Is the inbox included in every plan?

The social inbox is included from the Advanced plan. See the pricing page for details.

Related features

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