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Open a ticket from the app and follow the answers of the JustCaster team there and by e-mail.

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New ticket
Subject
Instagram post failed this morning
1
Priority
Normal▾
2
Message
The 09:30 post on Le Petit Café failed with “photo shape”. I used a square photo.
3
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4
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The numbers match the steps below.
  1. Avatar → Support → New ticket. Write a short Subject (3 to 200 characters).
  2. Choose the Priority: Low, Normal, High or Urgent.
  3. In Message, say what happened, on which brand or network, and what you expected.
  4. Select Open the ticket. You get a number (JC-…) and the e-mail “ticket received”.

Follow the answers

Screen: Get help from supportJustCasterLPLe Petit Café ▾Search posts, messages, reports…+ Create PostENCMHomeDashboardCreateCreate PostAI StudioMedia LibraryPublishCalendarPostsCampaignsEngageInboxReviewsLeadsAnalyzeAnalyticsCompetitorsReportsGrowAutomationsLink in BioAdsWorkspaceAll brandsBrandSocial AccountsTeam
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Your tickets
Subject
Status
Last activity
● Instagram post failed this morning
JC-261002-4F2A1 · 1 reply
Answered
2 Oct, 11:40
1
Instagram post failed this morning
The 09:30 post failed with “photo shape”…
You
Instagram needs 4:5 to 1.91:1: a square photo works, but this one was 9:16. Crop it to 1080 × 1350.
JustCaster support
Your reply
2
Send the reply
3
The numbers match the steps below.
  1. Your tickets lists them with their status: New, Open, Answered, Resolved, Closed. A dot marks a new reply; you also get an e-mail for every reply.
  2. Open a ticket to read the thread and type Your reply…
  3. …then Send the reply. A reply to an Answered or Resolved ticket opens it again; a Closed ticket needs a new ticket.

Client logins of an agency see the help cards only. If tickets are not open yet, the Support page shows “Contact us”: write with the contact form on justcaster.com, or to [email protected].

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