Inbox, reviews and leads
Answer comments in the Inbox
The comments on the posts JustCaster published — Facebook Pages, Instagram, Threads, YouTube and LinkedIn — in one list, answered from here.
Read and answer
- Open Inbox. Comments are read every 2 hours; Read now reads them at once (once every 10 minutes).
- Filter with All, Unanswered or Mentions (comments that name your account), and with a network when several are connected.
- Pick a comment on the left: the thread opens in the middle, with the replies under it (yours in yellow).
- Type your answer in Write a reply……
- …and select Send. It is sent to the network first and appears in the thread once the network accepted it. On Instagram and YouTube, it goes under the first comment of the thread.
What is read
- Comments on the posts JustCaster published in the last 14 days, on Facebook Pages, Instagram, Threads, YouTube and LinkedIn.
- Direct messages are not read. TikTok, Pinterest, X and Google comments are not read.
- New comments send one notification to the brand’s team and can start an automation (“a comment arrives”).
- “Reconnect … to answer.” means the account’s access ended: reconnect it in Social Accounts.
- Without the inbox in your plan, what was read stays visible but nothing new is read or answered. Client logins can read only.